All jobs Customer Support Project Manager – Microsoft Dynamics 365 CRM & Field Service (Fully Remote / FTE)
Posted 7 hours ago
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Req ID: 366804
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Project Manager – Microsoft Dynamics 365 CRM & Field Service (Fully Remote / FTE) to join our team in Remote, Texas (US-TX), United States (US).
Job Duties and Responsibilities:
Project Manager – Microsoft Dynamics 365 CRM & Field Service
NTT DATA is seeking an experienced Project Manager to lead end-to-end delivery of Microsoft Dynamics 365 CRM and Field Service implementations. The role requires strong project governance, stakeholder management, and execution capabilities to ensure successful delivery within scope, timeline, and budget.
Key Responsibilities
- Plan, manage, and execute project timelines and deliverables for Dynamics 365 CRM and Field Service implementations
- Lead Agile ceremonies including daily stand-ups, sprint planning, and sprint reviews to ensure team alignment
- Manage project scope, budget, and resources, proactively identifying and addressing variances
- Track project progress, risks, issues, and dependencies, and drive timely resolution
- Remove team blockers and facilitate issue resolution across functional and technical teams
- Maintain project documentation, status reports, and governance artifacts for internal and client visibility
- Drive stakeholder engagement, ensuring clear communication and expectation management throughout the project lifecycle
- Coordinate cross-functional teams including business, functional, technical, and QA teams
- Support post-go-live activities, including hypercare coordination with operations teams
- Capture lessons learned and continuous improvement opportunities
Required Qualifications
- 8+ years of experience in IT project/program management
- 8+ years Proven experience delivering Microsoft Dynamics 365 CRM and/or Field Service projects
- 8+ years Strong expertise in project planning, execution, and governance
- 8+ years Experience managing scope, budget, resources, and risks
- 8+ years Hands-on experience with Agile and Waterfall methodologies
- 8+ years Experience with tools such as Azure DevOps, Jira, MS Project, or similar
Preferred Qualifications
- PMP, PRINCE2, or equivalent certification
- Experience managing large-scale enterprise implementations
- Exposure to Power Platform (Power Apps, Power Automate)
- Domain experience in Utilities, Manufacturing, Telecom, or similar industries
Soft Skills
- Excellent communication and stakeholder management skills
- Ability to collaborate effectively with technical and business teams
- Strong organizational and multitasking abilities
- Proactive, solution-oriented mindset with strong decision-making skills
- Team-oriented approach with focus on delivery excellence and knowledge sharing
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About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
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