Uber fined nearly $1B by Dutch regulators over automated suspensions of accounts

Dutch data protection authorities have fined Uber nearly $1 billion, saying the ride-hailing company used automated software to suspend driver accounts, sometimes permanently, with no human review to check for mistakes.

The Dutch Data Protection Authority said Friday it is imposing a fine of 825 million euros ($964 million) because Uber violated the EU’s General Data Protection Regulation. The EU’s data privacy rules prohibit fully automated decision-making.

The authority also said Uber failed inform drivers about its automatic decision-making. The violations took place from 2018 to 2022, the agency said.

Uber said it disagreed with the decision and the fine and will file an appeal.

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“The (Data Protection Authority) examined historic policies that were discontinued years ago. We take decisions that affect drivers’ ability to earn extremely seriously and we’re fully committed to fair treatment. This includes human reviews, robust safeguards, and the opportunity for drivers to appeal our decisions if they believe we made a mistake,” the company said in a written statement.

This is the fourth time the authority has imposed a fine on Uber. The largest was in 2024, when Uber was hit with a 290 million euro ($324 million) fine for allegedly transferring personal details of European drivers to the United States without adequate protection.